Insurance documents for the digital age

What Is My Proof of Insurance?

Say good-bye to paper! Get your insurance documents for home, auto and business from your insurance provider over email and save them to your computer or mobile device.

Benefits

  • Access your insurance documents anytime, anywhere — even offline.
  • No user names, no passwords, no hassle.
  • Bank-grade security to protect personal information.
  • Free.

Consumer How-To

Step 1: Ask to have your insurance documents sent by email with My Proof of Insurance.

Step 2: Open your My Proof of Insurance email and save the attached documents to your computer, tablet or smartphone. Click the button to store your auto insurance card in your smartphone’s mobile digital wallet.

Step 3: Your smartphone allows you to lock your screen when displaying your auto insurance card, restricting access to other apps personal information, and blocking notifications of calls and text messages.

About Mobile Digital Wallets

Mobile digital wallets are smartphone apps that serves as an electronic version of a physical wallet – they are simple to use and available on Apple, Android and Windows smartphones.

With My Proof of Insurance, you can store auto insurance cards in your digital wallet alongside credit and debit cards, loyalty cards, event tickets, and boarding passes.

Common digital wallets:

Apple Wallet – Standard on iPhones running iOS 6 or higher. (Pre-Installed)

Pass2U – Available for free in Google Play store for devices running Android 3.0 or higher. (download link)

WalletPasses – Available for free in Google Play store for devices running Android 4.0.3 or higher. (download link)

Microsoft Wallet 7 – Windows phone running Windows 10 and higher.* (Pre-Installed)

*Compatible handset required; check with your carrier for availability

Benefits

Your smartphone allows you to lock your screen when displaying your auto insurance card, restricting access to other apps, personal information, and blocking notifications of calls and text messages. Here’s how to set it up:

iPhone

1. To enable screen locking, go to Settings – General – Accessibility – Guided Access, and turn on Guided Access.

2. Go to Passcode Settings to set your passcode and enable/disable Touch ID. (For iPhone X, you may enable/disable Face ID).

3. Follow the instructions on your screen to use Guided Access and lock your screen at any time.

Android

1. To enable screen locking, navigate to Screen Pinning (also known as Pin Windows) in your phone’s settings. The location of Screen Pinning/Pin Windows in settings will vary between phone model and Android version. Common locations include:

  • Settings – Security
  • Settings – Personal Security
  • Settings – Security & Location
  • Settings – Lock Screen & Security

2. Turn on Screen Pinning/Pin Windows, and activate the option to require passcode/unlock pattern before unpinning.

3. Follow the instructions on your screen to use Screen Pinning/Pin Windows and lock your screen at any time.

Windows

Locking feature removed from Windows phones as of software update version 1703 released in April, 2017.

Frequently Asked Questions

What is My Proof of Insurance?

Say good-bye to paper! Get your insurance documents for home, auto and business from your insurance provider over email and save them to your computer or mobile device.

What kinds of insurance documents?

Anything you currently receive from your insurance provider in paper form for home, auto and business – even your auto insurance card.

How do I receive my documents?

You will receive an email from My Proof of Insurance with PDF policy documents attached, as well as a link to download your auto insurance card to your smartphone’s mobile digital wallet.

What if I don’t have a smartphone?

You can still enjoy the convenience of receiving insurance policy documents by email through My Proof of Insurance, and saving them to your computer or tablet for future access. Contact us if you require the paper copy of any document (such as your auto insurance card).

Can I use my digital auto insurance card in place of the paper copy?

Approval for digital auto insurance cards can vary between provinces and territories.

How do I access my auto insurance card?

Simply open your smartphone’s mobile digital wallet and select your auto insurance card to view.

I’m lending my vehicle to friend or family member. How do they access my auto insurance card?

The mobile digital wallet allows you to share your card with other drivers on their smartphone.

Is My Proof of Insurance secure?

Yes – all My Proof of Insurance emails are sent using secure Transport Layer Security (TLS) encryption, and auto insurance cards are stored using mobile digital wallet technology trusted by all major Canadian banks.

How do I protect my personal information when showing my digital auto insurance card to police or other drivers?

Your smartphone allows you to lock your screen when displaying your auto insurance card, restricting access to other apps, personal information, and blocking notifications of calls and text messages.

How much does it cost?

It’s free!

Why is it free?

My Proof of Insurance is funded jointly by insurance providers across Canada as a single, unified solution to send consumers their home, auto and business insurance policy documents, including auto insurance cards, electronically.

Do I need the Internet to view my insurance documents?

Once you have saved your documents to your computer or mobile device, you may view them without an Internet connection.

I’m sold. How do I get it?

My Proof of Insurance is made available to consumers through their insurance provider. Contact us to have insurance documents sent electronically with My Proof of Insurance.

Call for a Claim1-855-884-6150

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